Retail Background
Case Study

Packaged Cakes Consumer Study

Decoding Consumer Dynamics to Elevate Brand Performance for a Major Indian FMCG Brand

November 27, 2024

Retailers
420
Outlets

Pan India Coverage

Quarters
2,100
Consumers Interviewed

Across Key Markets

NPS
Retail & Shelf Insights

Visibility, Placement & Recommendations Mapped

Insights
Actionable Insights

For Stronger Brand Performance

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Impact Summary

The study helped the brand sharpen its flavour portfolio, strengthen retail visibility, and deepen consumer connection.

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Client Challenges

Insights

The brand wanted a deeper understanding of regional behaviour and consumer expectations.

Advocacy

They sought to decode the purchase journey and identify emotional and functional drivers.

Recommendations

They aimed to strengthen retail visibility and respond to competitive pressure.

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LSE Approch

01
Research

Nationwide Study

Conducted a nationwide study covering 420 outlets and 2,100 consumers.

02
Evaluation

Retail & Shelf Mapping

Mapped shelf visibility, product placement, and retailer recommendations.

03
Analysis

Retailer Interview

Interviewed retailers to understand stocking behaviour, margins, and push factors.

04
Analysis

Consumer Exit Interview

Captured consumer preferences, flavour choices, triggers, and barriers through exit interviews

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Value Delivered

Insights

Core Purchase Triggers Identified

Identified core purchase triggers that drive brand trust and preference.

Advocacy

Visibility & Retailer Engagement

Recommended targeted improvements to visibility and retailer engagement.

Recommendations

Optimized Portfolio & Connection

Delivered insights that helped optimize the flavour mix and strengthen emotional attachment.

Market Intelligence Illustration

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